Help center

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help you?

Quick answers to the questions customers ask most. Can't find what you need? Send us a question and imCAD will reply by email.

01

Getting started

What do I need to use imCAD?

A Windows 10 or 11 (64-bit) computer with Internet access, SOLIDWORKS 2020 or later with an activated license, and an AI account: Claude Pro / Max or ChatGPT Plus / Pro / Business. Full requirements are in the installation guide.

Does imCAD run on macOS?

Not yet. imCAD drives SOLIDWORKS on your own computer, so it runs on Windows, like SOLIDWORKS.

Do I need administrator rights to install?

No. imCAD installs for the current Windows user only and doesn't need admin rights.

Windows says "Windows protected your PC" when I open the installer?

The installer isn't code-signed yet, so Windows shows this warning. Click More info, then Run anyway. Details in step 2 of the guide.

Does imCAD start SOLIDWORKS for me?

No. Open SOLIDWORKS first; when the dot next to SW in the app turns green, imCAD is connected.

02

Accounts & free trial

How does the free trial work?

Create an account and verify your email to get a full-featured 7-day trial, no credit card needed. Each computer can use the free trial once.

I didn't receive the verification email?

Check your Spam or Promotions folder. Still nothing? Sign in on the website and click Resend verification link. The link is valid for 48 hours. Disposable email addresses can't be used to sign up.

How many computers can one account use?

One computer at a time. To move: in the app on the old computer go to Settings › Account › Sign out, then sign in on the new one. You can move up to 2 times in 30 days.

Forgot your password?

Reset it on the Forgot password page: imCAD emails you a link to set a new one (valid for 1 hour). After 5 wrong passwords, sign-in is locked for 15 minutes.

My account was locked for use on an unknown computer?

imCAD temporarily locks an account that appears on several computers in an unusual way. Email [email protected] from your account's address to get it unlocked.

03

Using imCAD

What can imCAD do?

Model parts, build assemblies with mates, create 2D drawings with views and dimensions, assign materials, compute mass, run quick static analysis, export PDF / DXF / STEP / STL and more, right inside your SOLIDWORKS.

How should I write requests so the AI gets it right?

State dimensions and units (mm), holes, fillets and material if needed. Attach a hand sketch or a PDF drawing with the + button. Split complex parts into a few smaller requests and use the Expert level for hard ones.

Will the AI change my files without asking?

The AI shows a step-by-step plan first; you review it before running it (unless you choose an automatic approval level). Not happy with the result? Click Undo whole turn. Still, back up important files before letting the AI edit them.

What is Delegate?

The AI works in a SOLIDWORKS instance running in the background on your computer, so you can keep working on something else. In Live mode it works directly in the SOLIDWORKS you have open.

Can I trust the AI's results?

The AI can misunderstand a request. imCAD reports volume, bounding box and mass so you can cross-check, but an engineer must always review results before manufacturing, quoting or sign-off.

Which languages can I use?

Chat in English or Vietnamese; the AI answers in the language you ask in. Recent versions of the app also offer an English interface (Settings › General › Language).

04

Plans & payment

How much does it cost?

Monthly 149,000 VND, quarterly 400,000 VND, yearly 1,490,000 VND per account, all with the same features. See Pricing; for teams see the Enterprise plan.

Do I still pay for the AI separately?

Yes. Your Claude / ChatGPT subscription is paid directly to Anthropic / OpenAI, and AI usage counts against that plan. The imCAD fee doesn't include it, nor your SOLIDWORKS license.

How do I pay?

Currently by bank transfer: pick a plan on your Account page or via Contact, imCAD emails you the transfer details and activates the plan once payment arrives. Businesses can request an e-invoice.

Does my plan renew automatically?

No automatic charges. Renew yourself before it ends. When a plan expires imCAD stops modeling, and the files you created stay on your computer.

05

Data & updates

Are my design files uploaded to a server?

No. SOLIDWORKS files stay on your computer; conversations go directly from your computer to the AI provider you chose. See Security & data.

How can I limit what is sent to the AI?

In the app: Settings › Privacy — turn off model snapshots, hide project and file names, turn off automatic error reports, and set how many days chat history is kept.

How do I update imCAD?

When a new version is out, the app shows a New version bar; click Update and the app downloads it, checks the signature, installs and reopens. See what changed in the Changelog.

Still need help?

Send your question with a screenshot (if any) and your Windows and SOLIDWORKS versions. In the app you can also use ☰ › Report a problem / feedback.

Send a question
Next step

You have the idea.
imCAD builds it.

Create an account and verify your email to get a full-featured 7-day trial and download the installer right away.